Delgado Wichmann

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Delgado Wichmann




It is difficult to run a business and run, so naturally when you’re running an enterprise, you’ll encounter many questions. These questions are sourced from a variety of sources: your customers, employees and investors, among others. While some of the questions could be specific and require your immediate attention, many of them are generic or repetitive and could easily be addressed with the aid of service desk automation. Automated service desks can be a great for your business when it grows. Before we dive in, let’s cover the basics. What is service desk automation? Automating your service desk is a set of procedures and tools to automate the help desk of your company. It allows your customers and employees to quickly access the information they require to solve their issues. Five benefits of automating the service desk Onboard employees faster Building an internal knowledge desk with the help of automation will speed up the process of onboarding employees. With the aid of robots that allows new employees to gain access to information such as essential forms and training videos, as well as contact details of other employees and more easily. It also eases the load for HR personnel through a reduction in the necessity for lengthy induction programs. Look at here to find out an article source on AI Service Desk. Speak up with ease Integration of task management tools like Slack with helpdesk software applications such as Jira or Freshdesk can assist in getting issues resolved seamlessly. Employees can automatically create tickets using their task manager, which can be easily escalated to developers and IT professionals making the process quick and easy. Enhance customer experience Automated customer bots can help customers find relevant information without the need for human intervention. Customers can submit their query and be redirected to relevant articles, videos or resources to resolve their issues immediately. Automation can also help gather customer feedback immediately after the products have been shipped. Service requests that are standard are able to be automatically filled You can save time and effort through services like ServiceNow, Aviater Service Catalog, PasswordNow. These services can be integrated into your company’s softwares and processes to automate the completion of form for service requests, and to perform redundant tasks, like setting passwords. This can help you save time and allow your employees to concentrate on other tasks. Automate calls and redirect tickets to agents Automation can help control the traffic on incoming calls and other requests. You can track calls and determine the length of time they’ve been waiting. If they get to an excessive waiting time, you are able to escalate them. Automate the routing of complaints from customers to agents available. This reduces time and removes the requirement to assign agents manually to deal with tickets that are raised. Implementing an automated service desk can improve the communication between your office and customers. It enhances the level of service you offer your customers. It helps make work easier sailing for your support staff by taking care of redundant and boring tasks, allowing your support teams achieve more. Additionally, it assists your employees to take charge of their concerns in a systematic way.

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