I have to honestly say that I had my reservations to joining the dojo mainly for the bad press he recieves regarding his customer service here on EH. But sometimes you just decide to trust that it will not happen to you. Well... I was wrong, and I should have paid more attention to the posts on this forum. I made the decision based on his pentesting book (excellent) but it has been a real pain to get a hold of him.
I did not wanted to be one more disapointed customer but I came to the conclusion that he has the worst customer service of any security education provider I've encountered. In my opinion: you don't sustain a business like this on reputation alone. You can be as good as Mutts, Darkoperator, Mubix, Dijininga etc... but if you just plainly don't care about your customers, get their money and then ignore them it's the most disrespectful thing you can do, and the worst thing for your business. Word of mouth is the key, and if all people have to say is "great instructor, great material, but once he gets his money good luck getting him to answer a question or setup a lab" eventually your business will fail.
This is just one sample (If you search through the forum you find many more):
Re: My Experience With Hackingdojo Ripped Off My Money
« Reply #46 on: October 19, 2012, 07:59:05 AM »
Leaving the Yet issue of refund at a debate.
I am not debating wether the money should be a refund or not but what Yet is trying to say is the way HackingDojo deals with this kind of situations is not correct.
What about my issue?
I didnt even get to start the course. I waited for course confirmation details and nothing came. All the refund emails were ignored.
I think that if he really is as busy as he claims to be he should hire someone to take care of that part of the business, otherwise he will loose all credibility. I'm sure he will probably read this, so If you do I'm asking you the same thing for the 1,000th time:
CAN I GET MY LAB ACCOUNT SET UP AND THE INSTRUCTIONS ON HOW TO ACCESS IT??? I'M SURE IT ONLY TAKES 15-20 MINUTES MAX... SO DO IT ALREADY.... I HAVE 1,500 REASONS TO ASK YOU FOR THAT!!!