This is a basic rundown, we are using temporary site, and there is a contract here that provides for wireless access. When we originally came to the site, the wifi was decent. We noticed significant issues as time went on, from users only being able to load 1-2 pages, ect. Well, the bosses called the company who did a survey. They stated it was users downloading from the living area while they were at the work site. Now I suggested that they ask the company to block the commonly used torrent ports and such, ultimately I am not in contact with the company myself, but my understanding is that the contract puts them in charge of the wired and wireless AP's, but we as the customer have some sort of support.