Now... my first thought, was why was this information not put on the network drives? But... I let that one slide. When she brought me the external hard drive, the first thing I noticed was that it is a LaCie drive. That lit up a few red flags with me... since we are a M$ shop. I figured I'd give the guy the benefit of the doubt though. I plugged in the drive, and nothing came up... I went to disk manager... and it's 250 gigs of unallocated space. But.. "Haha!" I thought.. perhaps he was used a Mac for this project.. somehow getting it past the red tape and paperwork involved with any non 'standard' thing in the Government.
I went at it with a forensics distro of Linux, to see if anything was on the drive at all... and all that was there was a little 'dear john' letter stating that to save files to the drive one must be runing mac os 8.1 or newer. Heh, I then pulled out the user manual provided with the drive, and on the very first page.. it states specifically that to use the drive with Winblows one must first reformat it.
Yes my friends... RTFM, or at least the first page... or restore backups to make sure they work once in a while... or just... do backups onto that magical little square box attached to the computer. (Not you all of course... but users in general). There is a reason Help Desk will never be my career in life... because I would pull my F@#$#*&* hair out dealing with PEBKAC errors. Please... return from vacation I pray to the others in my office.. I don't wish to deal with the idiocy.