I have a buddy that used to work at a local Best Buy warehouse/repair outlet. He told me they told him he had to repair 5 laptops a day. If he couldn’t repair them, he was told to format the hard drive, reinstall the OS, and then give it back to the customer: “Here’s your machine back. Sorry, we couldn’t fix it. We wiped your data, reinstalled the OS. Sorry. Here ya go. Pay the bill. Bye.”
I emailed him this link; he should get a charge out of it. I applied to BestBuy’s “Geek Squad” last year; nothing ever happened with it. No big loss there.