If you’ve read along so far, we’ve summarized the process of evaluating and choosing something new. We then helped you to define a specific problem to be solved. Whether you need a specific niche new tool for the toolbox, or are replacing some software completely across your organization, evaluations are critical. Getting through the evaluation process isn’t trivial, and in order for the process to be truly successful, both the buyer and seller should feel like they got what they wanted. This doesn’t always mean that the seller will make a sale, or that the buyer will find what they’re looking for. But at this point, what’s critical is having a repeatable, objective, and defensible way to make a decision based on specifically defined success criteria.