Please Help

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    • #7128
      scott88
      Participant

      Please Help!!!

      On Tuesday night i ended up with the win32cryptor virus on my PC where it closed down everything on it, i have since then managed to get the internet back after running MBAM and clearing all noticable viruses, but when running it in Safe Mode i noticed that i am now not the Administrator even thow when run in normal mode it says i am.

      Is it possible to fix this? and can i get my files back, as i have some pictures of centermental value i would love to get back. when i run a scan i can still see the files for these but cant get to them. ??? :'(

    • #44405
      eth3real
      Participant

      This probably isn’t the best forum to get help with cleaning an infected computer (as my first reaction is to direct you to format the drive), but I’ll try to help as much as I can.

      I would try to use the instructions found here:
      http://www.bleepingcomputer.com/combofix/how-to-use-combofix
      If you’re unable to download the tool on your computer, download it on another computer and copy it over with a USB drive. If that doesn’t help, they have (in my opinion) the best forum for troubleshooting this type of issue.

      Good luck!

    • #44406
      scott88
      Participant

      Will try.  Thanks

    • #44407
      cd1zz
      Participant

      Pull your data off and re-format.

    • #44408
      Anonymous
      Participant

      The chances are the virus has marked the folder as hidden. If you boot into safe mode run mbam making it sure its up to date once this has done. You will then need to go to view folder options show hidden files then if you go to my picture you see the folders marked as hidden click prop ties and unhidden

    • #44409
      r2s
      Participant
    • #44410
      lorddicranius
      Participant

      @r2s wrote:

      One of the best resources I’ve ever used:

      http://www.hiren.info/pages/bootcd
      http://www.hirensbootcd.org/download/

      +1.  I discovered Hiren’s BootCD earlier this year, love it.  It’s great having all the tools right there.

    • #44411
      eth3real
      Participant

      @r2s wrote:

      One of the best resources I’ve ever used:

      http://www.hiren.info/pages/bootcd
      http://www.hirensbootcd.org/download/

      Thanks for this, adding to my tool collection!

    • #44412
      jsloan1223
      Participant

      I second the comment for http://www.bleepingcomputer.com
      Good luck to you.

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