Stengthen your networking skills and shoot for the CCNA.  That will certainly move you out of the lv1 helpdesk role and maybe into tier 2 support or at least put you on the path.  As far as security goes, well many of us fell into that role by just taking what we already knew and applying it with a more secure mindset. 

For instance I worked as a consultant and sys admin for a number of years and finally cleaned my last Fake AV before I decided that I was tired of always cleaning them.  I wanted to prevent them all together and make clients take my advice and recommendations more seriously.  So I refocused my effots toward the Information Assurance topics and found that I already had many of the skills need to get started in the Info Sec field.  I had a strong background in systems, I knew enough to understand scripting languages and even was able to write a couple scripts or at least edit them to work for me.  I had strong networking skills and most of that was due to the fact that being a consultant working with SMBs makes you become very versatile in your skillsets.  I researched more into understanding vulnerability assessments and even realized many of my preliminary network assessments were very much vulnerability assessments.  That gave me a better understanding on performing recon/info gathering tasks for pen testing.

Now that I talked your ear off, I say go for some background certs to boost your current skillset.  Then try to look for opportunities where you can apply a more secure minded solution.  If you see the chance to move into a security role, go for it!  Don't be afraid to try even though they may be looking for a CISSP or CEH.  Be confident in your abilities and don't BS prospective employers.  If you don't know something do not lie about, say things like "I've heard of it but I have not had the opportunity to work with it."  If you are someone who can adapt, try to emphasize the fact.  If you do a lot of work on your own time to better yourself, let them know.

Passion and determination helps us make our way through this profession.

Good luck!

Wow what a coincidence, I was just looking at NG jobs to see what kind of requirements are they looking for, unfortunately I see a lot of the cyber security jobs requires an active security clearance, which I do not have.... I am starting with my Sec+, then CEH, not sure where I want to go after that, might do CCNA... I have been spending a lot of time on the GIAC to see what I need to be working towards... I was thinking about doing something with the military, but I want to stay on the civilian side, or with NSA, DHS, or DOD... I have to start making my mind up my short term goals are all over the place right now....

Joshevo habe you done any internship? I wish I would have done internships early on, but now i cannot afford an unpaid internship (unless it was part time and first shift).

I will work on my Sec+ I have a pretty good book coming tomorrow, going to try to be done within a month, and take my test.

Thanks for the feedback