What I found most interesting about the SANS post, were the following:

The abuse department's  final email they posted showing clearly that they don't know who SANS is.

The fact that they didn't like the answer they were given.

And lastly that the person writing said email feels empowered enough to lock the account for the rest of the contract, insinuating that SANS would have to pay for service they were prevented from using.

My site is with 1and1 and it contains links to sites and video showing how to hack wep no tools as such but links to lots of things. I never had any problem with them but some of the staff don't really have a clue. I think what they have done to  MaXe is wrong I don't know what contents were on his site but I think they should have least sent you email saying you site violates there TOS. They then could have then given you a day to fix this issue or your account would be removed.

I also understand from 1and1 point of view that some sites should be removed straight away depending on the contents. For example if you was hosting certain types of porn then sure they should remove you account and I think we would all agree with this.

It just seems like they don't really have a good enough reason or they do and wont tell you I think you will never know why they removed your account what sucks big time. but i wish the best of luck sorting it all out.

Don't get me wrong chrisj I don't think they should be able to change the rules. The point I was trying to get across was if someone for example was hosting a website that had porn on it and the people were not of legal age. Then this sort site should be shut down stright away. However in the case of hacking website I agree with everyone else here they should have NOT removed the account. But as I have said something does not sounds right and I don't think we will ever know why it was removed. Also as mention in the post lots us have hacking related material on 1and1 and have not been removed.

But that's the thing. Porn is already against their ToS, So it doesn't really matter anyway.

What we're talking about are things not stated in the ToS (hacking sites) and being told are ok by phone reps, then having them shut down anyway.

It has been hard so far, but it seems things are getting better, thanks! 



That sounds crazy, esp. taking the risk into consideration. But I hope you won't have any problems with 1and1 in case you're still hosted at them. 



Indeed, and they do state they can terminate anyone without notice. It's kind of "scary" they don't even give their customers a notice period, at least a day or three, after all, I was a customer for around 5 years.



I think it's sick how they can just pick out which sites they don't want to host or not, where in this case they're all related to hacking.



Yeah I read through like 10-15 hosting provider ToS ~1½ week ago and found out most of them didn't want any content related to hacking at all. Thanks for the link btw ;-) Good prices too  [/quote]



I did the same thing, and found most of the same results. It's actually amazing how many bans all types of contents related to hacking, because they think it's "omg illegal" while it is often not illegal to speak about in theory, etc. Would be fun to make a forum addon that adds "hypothetically speaking: " to all threads 

Anyway, I checked out network solutions and also saw they were an old stable hosting company, however I've already found another that is also not so offensive against hacking content. (Only if the server(s) are used for hacking.)



It sounds crazy, did you resolve the issue or are there still issues with 1and1? I hope you've taken backup if possible and that you'll move asap. Well, that is what I'd do to a hosting company where you're sure they don't mind hacking related content.




I was surprised by the SANS entry as well, in fact I wondered if it was (sorry for my word of choice) monkies working at 1and1. It seems like a manager went ballistic on the agent handling the case, hence the reason the agent told SANS to immediately remove the file.



That also shocked me a bit, that they really didn't know who SANS was / is. It's like saying who's Microsoft lol.




Thanks. The kind of content, was hacking related. Anything from advisories, to poc's, tools, program code, video guides, challenges, papers, almost anything except topics such as "CC's" and "DB Dumps" etc. There was a few other things that also were "banned content" on the site, that are typically found on other sites, but that was not on intern0t afaik.



I think it's horrible, especially that they first block access to the admin areas, and THEN suspend _everything_ so it's impossible to even get backups of your files and databases.

It is most likely also a misinterpretation of the law, as there's thankfully no law yet afaik that says you can't talk about hacking. After all, that would be a breach of the freedom of speech. Hacking in its highest form is not just about attacking machines, it's about taking things appart to see how they work, either by reverse engineering / fuzzing / testing the application or reviewing the source code, and then perhaps finding a bug that leads to a security issue, and then fixing it unless the info is just sent to the developers. That, is also just a small part of hacking as there's so many types of hacking. In fact one of the oldest meanings, was  for a person who was good at craftsman work with wooden objects. As he would "hack them" too. Of course, that has nothing to do with computers.

Some of the best hacks I see, are made within open source. "Hacks", that makes our life better. These are also hacks, and I'm not talking about attacking a program, service, computer, or a device, but actually improving it.

I think 1and1 should educate themselves on the topic of hacking and realise it's soon year 2012 and now year 1999 we're living in.



Anyway, it seems like things are slowly working out except for the domain which they are still holding hostage. It's just such a long process of filing a complaint to ICANN as 1and1 hasn't responded yet.

Indeed it was j0rDy and yes, I've given up on the discussion about the "ethicality" of the site as I'm sure they could pick things out of context. Anyway, work is going slow but steady, so eventually, intern0t will get back  Thanks hehe

The thing is, MaXe's experience was probably also favorable until this happened. Knowing that your provider can (and will) flip the kill switch on a whim should be concerning to everyone that uses them. It would be an entirely different story if they called him, provided his data and DNS changes in a reasonable period of time, etc., but this is customer service at its worst.

If you search for "1and1 shut" on Google, two keywords, you'll see this post which is quite good. http://goo.gl/4yJyr

Furthermore, a few has already moved away from 1and1 after they heard this "horror story".