I changed the post title because as @ajohnson mentioned is fair to all involved.

OUCH!!! With me my friends always tell me: "Make sure you get divorced on good terms so she can represent both of you and you can get a lawyer for free!!!!!


I sure will

COOL!!!!

WAS?!?!?!?! That means you divorced? Did she hired a nasty lawyer?!?!?! JUST KIDDING!!!!! 

As an update I just talked to Tom via Skype and i'm just waiting for minute details on a lab migration. I apologized for the situation and I want to also do it here. Stuff happens and we are all adults so life is good!!!!

@H1t M0nk3y

Thanks for your reply! As you stated my intentions were never to bash a sick person. I knew he was sick and I'm human too so I can understand. A very simple way to put this is the following:

You get your PC to BestBuy to get it fixed. They receive it and tell you to come back in a week. You go back a week later and the store is closed. You call central offices, send emails the whole shabang and nobody shows up to answer your questions. You keep showing up to the store every week for almost 2 months and guess what - still closed.

Then the manager shows up and tells you that they were sick. Cool I can live with that but why didn't you tell me that so I can stop worrying? Ok, I know this is a bit extreme but everyone here gets my point. How you can solve this??? By having an assistant that can take care of other stuff - DELEGATE - that's the key word here. You can only run a one man show for a certain period of time, after that if the business and other obligations grow you can't, period. It's business 101

I got interested in the Dojo because of his book and DeICE cd's and all I have is praise for the book. But he needs to take care of this situation so his online courses don't get affected.

I'll keep posting updates about the login issues. Up to this point I recieved a message from him but still waiting for the official access instructions, so even though the communication opened again I still can't access the lab

------------------------------------------------

On a lighter note: My wife IS a lawyer!!!!!!!!

I just received a PM from Tom, we are solving the situation...

I took the time to email prats84 to see if his problem was solved: here is his reply:

From: "Pratik Mehta" <prats84@gmail.com>
To: "Jose Ruiz" <jose@joseruiz.net>


nope he hasnt mate.


On 18 November 2012 13:08, Jose Ruiz <jose@joseruiz.net> wrote:
Hi:

My name is Jose Ruiz. I am having a problem with Hacking Dojo that is very similar to yours. Two months and no lab access no matter how many emails I send. Did he solved the issue you posted on EH network? I



--
Pratik Mehta

=============================================

His original request:

prats84

Re: My Experience With Hackingdojo Ripped Off My Money
« Reply #46 on: October 19, 2012, 07:59:05 AM »

Leaving the Yet issue of refund at a debate.
I am not debating wether the money should be a refund or not but what Yet is trying to say is the way HackingDojo deals with this kind of situations is not correct.

What about my issue?
I didnt even get to start the course. I waited for course confirmation details and nothing came. All the refund emails were ignored.

===========================================

One month later he has this fellow member of EH still waiting. What you guys think about this. If you check on Yet's posts Tom personally said to prats84 that he will PM him to solve the situation. He ignored him. I think this proves my point beyond doubt.

Yes, I have all email attempts from my part. He answered 1 time to set up the wiki access. Then nothing and I was left on the air with no lab access. I send him messages on the same tone I've been posting here. A simple request to get my lab access ready.

You are right in your comment. If you have time to post things to promote your site you should spend the same amount of time helping your customers. Man, I charged my card 1500 - that's 1/2 my monthly salary and for him to come up with this it's very frustrating and disrespectful.

Like you said yes people get sick, but enough is enough and when you find out that he is making changes to his site and posting them here to lure more people in while ignoring the ones that already paid him is unethical. Here is the link I mentioned. This was after the Yet incident where he claimed he was better. But still ignored me while having time to post this, fix his site and get more money out of people. Visit his site and check all the changes. He has time, and he's ok to help himself but not his customers??

http://www.ethicalhacker.net/component/option,com_smf/Itemid,54/topic,9511.msg53523/#msg53523

Thanks for your reply!

@ajohnson:

I'm well aware of his health issues as I even mentioned on an email I sent to him and on a PM here on EH. If you look you will find a thread here of him mentioning bitcoins for his site just a week ago. I replied to this thread on the same day asking him about my situation, he never replied. That's strange, you have time to post on EH but not to fix a client's situation???

Also I've done a bit of research here and there are posts stating clearly that is customary of him to ignore people. I'm keeping perspective on his situation but how hard it is if you're at home to set up an account? Like I mentioned it takes the same amount of effort to post on EH a week ago than to solve his business issues. I already posted a complaint on Google and if on Monday he doesn't reply I will proceed to put a complaint with all the email evidence I have on my bank to get the charged reversed. I'm also considering attrition as this is not the first time he has ignored people and it's unfair to all his customers and future customers. A business needs to be run in a professional way at all times. That's why I suggested  he should hire an assistant

As far as I know he lost all credibility to me and many others on this forum. You just have to dig a little to find that my comments are true. Take care and thanks for replying

I paid $1,500.00 to hacking dojo for a lifetime access two months ago. I received access to the wiki 1 week later but no lab access. Since then I've emailed Tom once every week, sent him PM's on this forum, sent him twitter, and skype messages. You name it I've done it. As of today I can't access the lab I paid for two months ago.

I have to honestly say that I had my reservations to joining the dojo mainly for the bad press he recieves regarding his customer service here on EH. But sometimes you just decide to trust that it will not happen to you. Well... I was wrong, and I should have paid more attention to the posts on this forum. I made the decision based on his pentesting book (excellent) but it has been a real pain to get a hold of him.

I did not wanted to be one more disapointed customer but I came to the conclusion that he has the worst customer service of any security education provider I've encountered. In my opinion: you don't sustain a business like this on reputation alone. You can be as good as Mutts, Darkoperator, Mubix, Dijininga etc... but if you just plainly don't care about your customers, get their money and then ignore them it's the most disrespectful thing you can do, and the worst thing for your business. Word of mouth is the key, and if all people have to say is "great instructor, great material, but once he gets his money good luck getting him to answer a question or setup a lab" eventually your business will fail.

This is just one sample (If you search through the forum you find many more):

===========================================

prats84

Re: My Experience With Hackingdojo Ripped Off My Money
« Reply #46 on: October 19, 2012, 07:59:05 AM »

Leaving the Yet issue of refund at a debate.
I am not debating wether the money should be a refund or not but what Yet is trying to say is the way HackingDojo deals with this kind of situations is not correct.

What about my issue?
I didnt even get to start the course. I waited for course confirmation details and nothing came. All the refund emails were ignored.

===========================================

I think that if he really is as busy as he claims to be he should hire someone to take care of that part of the business, otherwise he will loose all credibility. I'm sure he will probably read this, so If you do I'm asking you the same thing for the 1,000th time:

CAN I GET MY LAB ACCOUNT SET UP AND THE INSTRUCTIONS ON HOW TO ACCESS IT??? I'M SURE IT ONLY TAKES 15-20 MINUTES MAX... SO DO IT ALREADY.... I HAVE 1,500 REASONS TO ASK YOU FOR THAT!!!

Regarding pentest magazine:

They seem to be spamming the same way Hakin9 was. I recieved a bunch of emails asking if I was interested on becoming a proof reader. After like the third message I replied yes, just out of curiosity.

Here's the answer:

============================================

From: Krzysztof Sikora <krzysztof.sikora@pentestmag.com>
Subject: Re: Proofreader
To:
Date: Friday, November 9, 2012, 3:19 PM

Hi,

I'm glad that you are interested. Our proofreaders have the opportunity to learn from articles and are entitled to receive a copy of the issue he/she worked on. Currently, we don't pay for proofreading. Are you still interested?

Kind regards,
Krzysztof

============================================

I replied back asking for a free subscription to both magazines in payment. They never replied back.

So beware people, these guys are doing the same crap all over again. and I know that someone is gonna pull the same Hakin9 prank on them. Just imagine the proofreaders they might get. I've read some articles and they are ok,  some are just plain crap to fill a magazine and all of them have typos that just crack me up!!!!. Bottom line... it's the same crappy people with another crappy magazine....

Tom:

Hope you're back to normal from your health issues. When you have a chance please set up my lab account. I paid with the Google system. I sent you a few emails with no luck, let me know when the setup is ready.

Thanks,

Jose

I was studying Vivek's course and decided to try for the OSWP new version. I watched the videos and practiced for two weeks, then took the test and it took me 3 hours to hack everything, get all the screenshots, make the report in a very clean fashion with intro, scope, attacks with screenshots... the whole nine yards and send it off... 24 hours later I got the good news... I was OSWP

With Vivek's material you do a lot more than with the OSWP, I decided to go for the cert because of the OffSec reputation, but Vivek's video course it's a lot more complete

http://ninja-sec.com/index.php/samurai-skills/

Just found out that they have a discount - 245.00 for the course with 30 days lab time, might buy it for this price based on the review

Thanks everyone!!!! I took version 3 and both the cowpatty and rogue access point modules were really good, both on video and the text. You can set up and use both topics really fast. Unfortunately none were used on the test.

I tried cowpatty for the WPA but it wasn't even installed on the attack machine, so yes it's still a v2 exam, but lots of fun. I started the exam and for those weird reasons after 1/2 hour I was no able to crack my first target!!!!!!!!!!

I decided to move to the other 2 and I was done with those in about 25 minutes with all the documentation and everything. Then I took a breather and cracked the first one in 15 minutes, so in all I spent 1 hour and 40 minutes cracking, writing and getting screenshots and 2 hours setting the report.

I agree that later on they should add rogue access point and karmetasploit attacks to the exam. Maybe have 5 targets to attack and make it 6-8 hours to do the test. I really recommend this class to anyone!!!!!