Hello people, i failed the CEH with 68%

it's not that bad, i want to get a second try because i didn't find the exam so difficult, only missed by a couple of points hehe.
What is starting to get on my nerves is EC-Council's lack of information available for second try testers.
I didn't receive anything about my weak spots in the exam, i sent two emails trying to get that information to see if they could help me, since the exam had a lot of factual errors.
When i try to book to an exam with prometric, they ask for a code like the one that was asked the first time i did the exam.

I'm actually debating to see if i should wait until the end of the week and reschedule an exam with the old code they gave me, if i don't get any replies.